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Save on network drive or print doesn't work when no user is logged

Tutorial / Service / For version: All


Your situation:

You want to print or save a mail and/or attachments on a network path ( for example \\192.168.2.100\foldername\). This does work while Automatic Email Manager is open only under a Windows session. Since you use it on a desktop or server where people login/logout from time to time you started AEM as a windows service.
However... When running AEM as a service you can not print or save the mail/attachments on the network path.

Solution:

You have this problem because your printer or network driver is not available in Windows service when no user is logged, it is not a problem from Automatic Email Manager but a security from Windows which doesn't have access to all resources when no user is logged.
Anyway you can change this, open the Windows services and edit the service AEM7, now in the login panel, change the default account connection to a specific user who has access to the network driver, and it should work as expected.


Information: service, aem, network folder, print - Updated the Thursday, December 6, 2018