# Tutorial / # Documentation / # Help

You need more help? You can contact us via this form »


Save on network drive doesn't work when no user is logged

Tutorial / Service / For version: All

Your situation:

You want to save a mail and/or attachments on a network path ( for example \\\foldername\). This does work while Automatic Email Manager is open only under a Windows session. Since you use it on a server where people login/logout from time to time you started AEM as a windows service.
However... When running AEM as a service you can not save the mail/attachments on the network path.
The error is "|Impossible to merge the file. Login failed: unknown user or wrong password]".


You have this problem because your network driver is not available in Windows service when no user is logged, it is not a problem from Automatic Email Manager but a security from Windows which doesn't have access to all resources when no user is logged.
Anyway you can change this, open the Windows services and edit the service AEM7, now in the login panel, change the default account connection to a specific user who has access to the network driver, and it should work as expected.

See also:

Information: service, aem, network folder - Updated the Wednesday, August 1, 2018