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My message EML or MSG attached to original email is not processed

Faq / Attachments / For version: All

You receive email and attachments in format .eml or .msg, basically it works as expected but for some emails the attachment is not recognized in the condition (for example you set a condition to process email only if it is an .eml or .msg file), this is due to the format of the email generator (Outlook for example) which sets the attachment as an inline attachment instead of a true file attachment...

1. Solution:

Go in the options of Automatic Email Manager (menu file then options), now in section 'Attachments' at bottom there is a field 'Some malformed...' just add the extension: eml, msg
It will work now as expected.

Information: attachment eml, attachment msg, auto save - Updated the Wednesday, June 10, 2020